Contact & Support
We're here to help with billing, account, or product questions.
How to reach CraftMyDocs support
Self-Service Help
Check our FAQ for answers to common questions about billing, cancellations, refunds, and account access.
CraftMyDocs
C 180, Gali No. 6, Mulla Colony, Gharoli Ext., New Delhi - 110096, India
What to include in your message
For a billing or refund question, send the email address on the account and the date of the charge — that is enough to find the transaction without you sharing card details, which we never need and will never ask for. For a problem with a document, tell us the template name and what you were doing when it went wrong; if an export came out different from the preview, attaching the downloaded file usually settles it in one reply.
Response times
Support is handled by email during Indian business hours, Monday to Friday. Most messages get a reply within one business day. Refunds and cancellations are processed under the Refund Policy and Subscription Terms; you can cancel a subscription yourself at any time from your dashboard without emailing us.
Privacy and data requests
To request a copy of your data or ask us to delete your account, email the same support address from the address on the account. What we collect and how long we keep it is set out in the Privacy Policy, and business customers can review our Data Processing Addendum.
Before you write
Many questions are already answered on the FAQ — what is free versus Pro, how ATS scoring works, and which export formats are available. If you are stuck mid-document, the career guides cover the writing questions we get asked most.