Refund Policy

We want you to feel confident before you buy and fairly treated after. This policy explains exactly when refunds are available, what counts as using your subscription, and the cases we can't refund. We keep it strict on abuse so we can keep it generous for genuine customers.

1. 14-Day Money-Back Guarantee

If you're unhappy with your CraftMyDocs subscription or Lifetime purchase, you may request a full refund within 14 days of your initial purchase — provided the subscription has not been substantively used (see Section 2). This applies to your first payment on a new plan or to a Lifetime purchase. It does not apply to renewal charges (see Section 5).

2. What Counts as Meaningful Use

CraftMyDocs is a digital service that delivers its value instantly, and that value can't be returned once received. Refund eligibility therefore ends once you've used the paid features. You are considered to have used your subscription once any of the following occurs:

• Exporting or downloading any document (PDF, DOCX/Word, or TXT);
• Removing the CraftMyDocs watermark from a document;
• Running one or more AI generations (rewrite, gap analysis, content suggestions, or an AI-generated resume or cover letter);
• Running a job-description-aware ATS analysis against a real document;
• Claiming or publishing a personalized resume URL.

Building, editing, previewing, and importing documents do not end eligibility — you can explore the full builder and still request a refund.

3. How to Request a Refund

Email support@craftmydocs.com from the address on your account, with your reason. Because our payment provider (Paddle) acts as the Merchant of Record, we may direct you to their self-service refund flow. Approved refunds are processed within 5–10 business days to your original payment method; the time to appear in your account depends on your bank or card issuer.

4. Digital Content & Right of Withdrawal

Where you have a statutory right of withdrawal (including the EU and UK), CraftMyDocs begins supplying digital content immediately on purchase. By exporting a document, removing a watermark, or running an AI generation, you expressly consent to immediate performance and acknowledge that you lose your statutory right of withdrawal for that purchase, to the extent permitted by law. Your rights in respect of a defective service are unaffected.

5. Subscription Renewals

Subscriptions renew automatically until cancelled. Renewal charges are non-refundable. You can cancel anytime before the renewal date from your account settings to prevent future charges. A renewal that was not cancelled before the renewal date is not a billing error. If you are charged after a confirmed cancellation, contact us and we will investigate and refund any genuine error.

6. Lifetime Plans

Lifetime purchases may be refunded within 14 days of purchase if not substantively used (Section 2). After 14 days, or once used, Lifetime purchases are non-refundable, reflecting the permanent access already granted.

7. Promotional, Discounted & Bulk Purchases

Purchases made with a promotional code, coupon, lifetime deal, or special discounted rate are final and non-refundable unless required by law. Business, team, bulk (5+ seats), and invoiced purchases are governed by their order form or a separate agreement and are not covered by this consumer guarantee.

8. Chargebacks

If you believe you were charged in error, please contact us first at support@craftmydocs.com — we resolve almost everything quickly. Because Paddle is our Merchant of Record, card disputes are handled under Paddle's buyer terms. Filing a chargeback without contacting us first is a breach of our Terms of Service. We retain account, login, AI-generation, and export logs and will submit them as evidence to contest disputes. Accounts with an open or lost chargeback may be suspended and barred from future purchases.

9. Account Activity Review & Abuse

We reserve the right to review account activity before approving any refund. To keep pricing fair, refunds are limited to one per customer, payment method, and household. We may decline a refund and/or suspend access without refund where we detect multiple or duplicate accounts, mismatched or false identity, intro-plan or refund cycling, automated or unusual usage volume, or violations of our Terms of Service or Acceptable Use Policy.

10. Non-Refundable Cases (Summary)

• Requests made more than 14 days after the original purchase date;
• Subscriptions that have been substantively used (Section 2);
• Renewal charges where no cancellation was made before the renewal date;
• Promotional, discounted, lifetime-deal, or bulk/business purchases;
• Accounts terminated for Terms of Service or Acceptable Use violations;
• Cases where account review indicates abuse or fraud.

We aim to be fair. If your situation is genuine and not listed above, reach out — real problems get real help.